Privacy Policy

Welcome to TraqMap. This Privacy Policy explains how Traq Solutions LLC (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use our website at https://old.traqmap.com, our mobile application “TrapMap,” and our SaaS platform for door-to-door canvassing tracking and campaign management (collectively, the “Services”).

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with our practices, please do not use our Services.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Create an account or register for our Services
• Use our Services or request customer support
• Subscribe to our newsletters or marketing communications
• Make a payment for our Services
• Communicate with us

The types of personal information we may collect include:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, and account preferences
• Payment Information: Billing address and payment card information (securely processed and stored by our payment processor, Stripe)
• Communication Data: Information you provide when contacting us or responding to surveys

1.2 Information Collected Automatically

When you access or use our Services, we automatically collect certain information, including:

• Device Information: Device type, operating system, browser type, unique device identifiers
• Usage Information: Pages viewed, features used, time and date of access, time spent on pages
• Location Information: Approximate geographic location based on IP address and, with your permission, precise GPS location data from your mobile device
• Log Data: IP address, browser type, referring/exit pages, clickstream data
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social Media: If you log in using Google Login, we may receive information from your Google account in accordance with their privacy policies
• Analytics Providers: We use Google Analytics, Facebook Pixel, and Microsoft Clarity to understand how users interact with our Services
• Advertising Networks: We use Google AdSense and Facebook/Meta advertising services

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Maintain Services: To operate, maintain, and improve our Services, including canvassing tracking and campaign management features
• Process Transactions: To process your payments and fulfill your orders
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Communications: To send you service-related notices, updates, newsletters, and marketing communications (you may opt-out at any time)
• Personalization: To customize your experience and provide tailored content and recommendations
• Analytics and Improvements: To analyze usage patterns, monitor and improve our Services, and develop new features
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service
• Marketing: To send promotional materials and advertisements about our Services and partner offerings

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment Processing: Stripe (for secure payment processing and storage)
• Email and Marketing: Brevo, Emailit, and other marketing platforms
• Analytics: Google Analytics, Facebook Pixel, Microsoft Clarity
• Advertising: Google AdSense, Facebook/Meta advertising networks
• Cloud Infrastructure: Hosting and cloud service providers

3.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

3.4 Protection of Rights

We may disclose information to protect our rights, property, or safety, or that of our users or the public.

3.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Necessary for the operation of our Services
• Analytics Cookies: Help us understand how users interact with our Services (Google Analytics, Microsoft Clarity)
• Marketing Cookies: Used to deliver relevant advertisements (Facebook Pixel, Google AdSense)
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Services.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

5.1 Access and Correction

You may access and update your account information by logging into your account or contacting us at support@traqmap.com.

5.2 Data Deletion

You may request deletion of your personal information by contacting us. We will comply with your request unless we have a legitimate reason to retain the information.

5.3 Marketing Opt-Out

You can opt out of receiving marketing emails by clicking the “unsubscribe” link in any marketing email or by contacting us.

5.4 Cookie Preferences

You can manage your cookie preferences through your browser settings or by using our cookie preference tool (if available).

5.5 Do Not Track

Some browsers have a “Do Not Track” feature. We do not currently respond to Do Not Track signals.

6. International Data Transfers

TraqMap is a global platform that accepts users from any country. Your information may be transferred to and processed in the United States or other countries where our service providers operate. These countries may have different data protection laws than your country of residence.

By using our Services, you consent to the transfer of your information to countries outside your country of residence, including the United States. We take appropriate measures to ensure your information receives adequate protection in accordance with this Privacy Policy.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically:

• Account information is retained until you request deletion or after 2 years of account inactivity
• Transaction records may be retained for accounting and legal compliance purposes
• Analytics and usage data may be retained in aggregated or anonymized form

If you request deletion of your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal or legitimate business purposes.

8. Children’s Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@traqmap.com.

9. Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• SSL Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS
• Cloudflare Protection: Advanced DDoS protection and security features
• Web Application Firewall (WAF): Protection against common web exploits
• ModSecurity: Open-source web application firewall
• Wordfence: Security scanning and protection
• Secure Payment Processing: Payment information is securely processed and stored by Stripe, our PCI-compliant payment processor
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Security Audits: Ongoing monitoring and testing of our security measures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Third-party services integrated with TraqMap include:

• Google Login (authentication)
• Stripe (payment processing)
• Google Analytics (analytics)
• Facebook Pixel (analytics and advertising)
• Microsoft Clarity (analytics)
• Google AdSense (advertising)
• Facebook/Meta advertising networks

11. Your California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request information about the personal information we collect, use, and disclose
• Right to Delete: You have the right to request deletion of your personal information
• Right to Opt-Out: You have the right to opt out of the sale of your personal information (we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise these rights, please contact us at support@traqmap.com or contact our Data Protection Officer at data@traqsolutions.com.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

• Right of Access: You can request a copy of your personal information
• Right to Rectification: You can request correction of inaccurate information
• Right to Erasure: You can request deletion of your personal information
• Right to Restriction: You can request restriction of processing in certain circumstances
• Right to Data Portability: You can request transfer of your information to another service
• Right to Object: You can object to processing of your personal information
• Right to Withdraw Consent: You can withdraw consent at any time where we rely on consent

To exercise these rights or if you have questions, please contact our Data Protection Officer at data@traqsolutions.com.

You also have the right to lodge a complaint with your local data protection authority.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website with a new “Effective Date”
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice on our Services

Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically.

14. Contact Us